Frequently Asked Questions

GREENLINE SHIPPING IS A DOMESTIC U.S. SERVICE ONLY

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Greenline Shipping Standards

Temperature Guidelines and Standards

Packaging Live Shipments

Using Heat Packs and Cold Packs

Greenline Shipping Customer Service

Shipping and FedEx Information

Greenline Shipping Insurance

Billing and Shipping Costs

General Information

Phytosanitary Certificates

What You May and May Not Ship with Greenline Shipping

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Size Restrictions

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Choosing a FedEx Service

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Which days of the week should I ship?

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Species that are Illegal, Invasive or Otherwise Restricted

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What is the Lacey Act and how does it apply to plant shipments?

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What is a Lacey Act/IATA label and do I need to use it?

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How should I label the outside of the box?

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