On-Time Arrival and Merchandise Insurance 

• Greenline On-Time Arrival available only on Express shipments (Priority Overnight, Standard Overnight, 2Day, or Express Saver) 
• Cost: $2.50 
  • With the small fee of $2.50, you are covered for On-Time Arrival and can receive a 100% refund for the shipping cost if your package is delivered more than 60 seconds late, according to the FedEx Guaranteed Time of Arrival (GTA) and the time stamp on the delivery.
  • All Express packages shipped as Hold for Pickup are considered to have a GTA of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

Merchandise Insurance

• Cost: $1.00 per $100 worth of coverage, you can insure merchandise against damage. This insurance does NOT cover death or damage of plants.
  • Merchandise insurance is tied to the demonstrated market value of your goods.
  • Merchandise insurance is subject to FedEx TOS and claims process.
  • If you insure for $500 and the market value is $300, you will receive $300, plus the cost of the shipping label. If you insure for $300 and the market value of your merchandise is $500, you will receive a max payout of $300.
• Valid only for dry goods and merchandise. Not for live shipments.
• Merchandise Insurance is subject to FedEx TOS and claims process.
• This insurance is tied to the market/invoice value of your shipment.
• You must retain the damaged merchandise and packaging for FedEx collection/inspection after making a claim. Hold for 30 days.
• You can ship merchandise and insure it with all services. 

You can easily purchase Greenline Shipping Insurance when you Book a Shipment.

• On the Shipping Details page, in the Additions section, select On-Time and/or Merchandise Insurance.
  • You must select both options on Express shipments to be covered for both On-Time and Merchandise.
  • You may insure Merchandise without insuring for On-Time Arrival, and vice versa.
• For Merchandise, select the amount of insurance coverage you want.
• Continue to Checkout, or Create Additional Labels
• The insurance charge will be added to your shipment.

Details:

• Claims for late arrival must be reported within seven days of the recorded delivery time.
• On-Time and/or Merchandise Insurance must be purchased at the time the label is ordered.
• Cost is $2.50 for just On-Time Arrival
• $1.00 per $100 worth of coverage for Merchandise Insurance against loss or damage 
• Merchandise Insurance does not cover loss, death, or damages to live plants. 
• If you have not paid for the Delivery Confirmation option (adult signature required) the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery. 
• For a delivery to be considered late, the first delivery attempt must arrive 60 seconds or more after the FedEx GTA. 
• All Express packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."
• No live shipments will be covered for death or damages.
• If you deselect insurance there will be no refunds on shipments, no exceptions. This means NO refunds on late arrival packages, and NO refunds on damaged goods. This is our Greenline TOS, you are agreeing to this when you book a label. FedEx does not provide any coverage for live shipments, and issues no refunds for late arrivals for live shipping accounts, this is a Greenline Shipping funded program.

Insurance Cost and Coverage

Express Services On-Time Arrival costs $2.50 

Merchandise Insurance costs $1.00 for every $100 in insured value.

Merchandise Insurance does not apply to live plants.

Merchandise Insurance covers only the demonstrated market value of your loss. Terms and Conditions of FedEx Services apply to Greenline Shipping Insurance. For more details, read the Terms and Conditions of FedEx Services.

** GTA (Guaranteed Time of Arrival) on Hold for Pickup -- When shipping directly to a FedEx Ship Center, we allow either Priority Overnight or Standard Overnight service. Both of those services arrive at the hub at the same time. MOST of the time, that GTA is going to be 10:30am, even if the FedEx tracking information shows an earlier expected delivery time. However, some Ship Centers are remote enough that they have a later GTA. If your shipment has a Priority Overnight GTA later than 10:30 on a HOLD FOR PICKUP shipment (typically 12:00 noon), then that is the GTA we will go by for Insurance purposes. 

CLAIMS – LATE DELIVERY

If the package is delivered 60 seconds or more after the FedEx Guaranteed Time of Arrival (GTA) it is considered late.

All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 5:00 p.m. respectively. You can see the GTA during the Quick Quote process, during the Book a Shipment process, and on the shipping label itself. Residential deliveries will have a GTA of noon or later.

Claim payment will not be made if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.

To report a late delivery, the person who purchased the label/insurance (usually the shipper) must contact Greenline Shipping within seven days of delivery.

Report a claim via Contact Us or 303-347-0400. As soon as the claim is reported, Greenline Shipping will provide further instructions.

A claim can be reported with a voicemail or email. Greenline Shipping will record the claim at the message’s time stamp.  Claim payments will be made to the person who purchased the label/insurance (usually the shipper).

CLAIMS – Damaged Goods

Greenline Shipping Merchandise Insurance protects you against damage or loss during delivery. Does NOT apply to live plants.

Greenline Shipping must be contacted (by the shipper or recipient) within four hours of the official delivery time, as recorded by the FedEx driver. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Report a claim via Contact Us or 303-347-0400. As soon as the claim is reported, Greenline Shipping will provide further instructions.

A claim can be reported with a voicemail or email. Greenline Shipping will record the claim at the message’s time stamp.

Greenline Shipping MUST file the damage claim with FedEx. If the shipper or recipient tries to file, the claim will be denied.

We recommend the shipper instruct the recipient to contact Greenline Shipping directly, so the claim can be recorded as soon as possible. Greenline Shipping will follow up with the shipper to handle the claim.

Shipper must provide a receipt for the purchase of the merchandise. If the shipment is not a commercial transaction, shipper must provide a copy of the itemized packing list from the package. This provides proof of value.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, and packing material. Greenline Shipping will not be responsible for negligent packaging.

Shipper must provide clear digital photos or video of the damaged merchandise.

Damaged merchandise and all packaging must be kept for 30 days or until the claim is released, whichever comes first. 

All evidence — receipt/packing list and photos/video — must be provided within eight hours of receiving claim instructions from Greenline.

Claim payments will be made to the owner of the account that purchased the shipping label unless written permission is given to Greenline from that client to pay another party directly.

LIMITATIONS

Packages booked with Greenline Shipping On-Time insurance MUST be booked with Express Services (Priority Overnight, Standard Overnight, 2Day, Express Saver). There is no On-Time Arrival coverage with Ground services.

If the package is shipped during a "No-Ship" period (as prominently noted on warning banners and as posted on the site) insurance is nullified. No-Ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

Package must be received on the first delivery attempt. Package may be dropped off by FedEx driver at the destination, accepted by someone at the destination or, if delivery confirmation is required, signed for at the destination. If delivery confirmation is required, and no one is available to sign for the package, this qualifies as a first delivery attempt. If the package goes back onto the truck for later delivery, On-Time insurance is nullified. If the package is shipped Hold for Pickup at a FedEx Ship Station, and is Available for Pickup before the GTA, that counts as On Time, even if the recipient picks it up late. 

The outgoing shipment must be scanned into the FedEx system in time for end-of-day pickup Monday through Friday.

ON-TIME ARRIVAL INSURANCE - Greenline Shipping does not pay if:

• First delivery attempt is made on time.
• Package is not delivered on the first delivery attempt. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination, or makes a first delivery attempt. If a package does not require a Delivery Confirmation signature, it may be left by the FedEx driver in a safe location at their discretion. As per FedEx TOS, this counts as a completed delivery.
• If the package is held for pickup at a FedEx facility, it is considered on time if it is available for pickup by the FedEx GTA**.
• For a delivery to be considered late, the first delivery attempt must occur 60 seconds or more after the FedEx GTA. 
• Most business addresses will have a GTA of 10:30am. Urban or suburban residential addresses may have a 12:00pm GTA, and more rural addresses may have a 5:00pm GTA. You can see the GTA during the Quick Quote process, during the Book a Shipment process, and on the shipping label itself, bearing in mind that the Quick Quote is only using the zip code to guess at your GTA, without the specific address details. 
• All Express packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

** GTA (Guaranteed Time of Arrival) on Hold for Pickup -- When shipping directly to a FedEx Ship Center, we allow either Priority Overnight or Standard Overnight service. Both of those services arrive at the hub at the same time. MOST of the time, that GTA is going to be 10:30am, even if the FedEx tracking information shows an earlier expected delivery time. However, some Ship Centers are remote enough that they have a later GTA. If your shipment has a Priority Overnight GTA later than 10:30 on a HOLD FOR PICKUP shipment (typically 12:00 noon), then that is the GTA we will go by for Insurance purposes. 

FedEx does not offer any refunds on any shipments of live plants or plant materials, regardless of the reason for any delay, as written under the Liabilities Not Assumed section of their Service Guide. 

We created Greenline Shipping On-Time Arrival Insurance to fill this gap in coverage. You can easily get insurance when you Book a Shipment.